Online Payment Q & A

1. Click the Pay Your Bill Icon

2. Select Bill Type: Initial Payment if you are making a down payment or full payment on a new policy or renewal, Subsequent Payment if you have already made your down payment and are making a monthly installment payment or payment for a mid-term endorsement.
3. Enter your policy number without any spaces between the letters and numbers.
4. Enter your billing zip code only.

1. Once you have logged into the ACH (Online Payment System) website, click on the Payment Methods tab at the top of the screen.
2. Click Add to create a payment method.

3. Create a Nickname and select your Payment Type (Personal Checking, Personal Savings, or Business Checking). Your name and billing address will already be filled in.

4. Enter your Bank Routing Number and Bank Account Number then click the save button.
5. Click on the Insurance Premium tab at the top of the screen to make a payment.

1. Remember to check the box under Check to Pay.
2. Make sure the amount in the Amount to Pay field is the amount you want to pay.
3. Make note in the Comments field if you are paying an amount that is different from the amount due. Example: This amount is for two payments.
4. Do not Schedule a Payment if you are making a payment past your payment due date.
5. The Nickname field is where you will create a name to hold your bank account information. Example: Name01

1. On the Available Insurance Premium screen, click the box under Check to Pay. A check mark will appear in the box and the Amount to Pay field will be filled in with the amount due.
2. Scroll down to Step 2: Select or Create a Payment Method and select the Payment Type (Personal Checking, Personal Savings, or Business Checking).
3. Create a Nickname to save your bank account information for future transactions or uncheck the box next to Save Payment Method for Future Use if you do not wish to save your bank account information.
4. Enter your Bank Routing Number and Bank Account Number.
5. Check the box in the bottom left corner of the screen to authorize Red Shield Insurance Company to initiate an electronic debit to your bank account in the amount displayed in the Amount to Pay field. Click Next to preview payment.

6. Once you have reviewed the payment, click the Pay Button to make your payment.

1. Remember to create a Payment Method before you set up recurring payments. A Payment Method stores your bank account information for future use. Click on the Payment Method tab at the top of the screen to create a payment method.
2. Once you have created a payment method click on the Insurance Premium tab at the top of the screen to take you back to the Available Insurance Premium screen to make a payment.
3. Remember to click on the box under Check to Pay. This will put a check mark in the box and fill in the Amount to Pay field with the monthly installment amount.
4. Click on the Schedule to Pay icon to set up recurring payments.

1. On the Available Insurance Premium screen, check the box under Check to Pay then click on the Schedule to Pay icon.

2. Step 1: Review Bill to Pay will already be filled in. Review information to make sure it is correct.
3. Click on the drop down arrow in the Select Payment Method field. Click on the Nickname you created when you set up your payment method. Your bank account information will automatically be filled in.
4. Check the box on the left side of the screen that authorizes Red Shield Insurance Company to initiate an electronic debit to your bank account in the amount displayed in the Amount to Pay field.
5. Select the Recurring Fixed Amount Payment option to set up recurring payments.
6. Under the Select Payment Plan Frequency select Monthly and pick a date at least three (3) days prior to your monthly installment payment due date.

1. Log into the Online Payment System ACH website.
2. Click on the Payments List tab at the top of your screen.
3. Under the Status field locate the current pending transaction. The pending transaction represents the next scheduled Monthly recurring payment.
4. Move your cursor over to the Action field and click cancel. A pop-up screen will appear to confirm that you would like to cancel your Monthly recurring payment plan.

1. Remember to create a Payment Method before you Schedule a Payment. A Payment Method stores your bank account information for future use. Click on the Payment Method tab at the top of your screen to create a payment method.
2. Once you have created a payment method click on the Insurance Premium tab to take you back to the Available Insurance Premium screen.
3. Remember to click on the box under Check to Pay. This will put a check mark in the box and fill in the Amount to Pay field with the payment amount.
4. If you wish to Schedule a Payment for more than the amount due click in the Amount to Pay field to change the amount.
5. If you are scheduling your initial down payment and wish to pay the total premium, click on the Amount to Pay field to change the amount.
6. Click on the Calendar next to the pay date field to select the date you wish your payment to be made.

1. On the Available Insurance Premium screen, check the box under Check to Pay then click on the Calendar next to the pay date field to select a pay date.
2. Once you have selected a pay date, click on the Schedule to Pay icon.

1. Enter your current password (Your current password is the password you used to log in).
2. Create a new password (The field under current password is where you enter your new password).

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1. From the Log In Screen, click on Forgot Your Username

2. Enter your Email Address.
3. You will receive an email with your Username enclosed.

1. From the Log In screen click on Forgot Your Password.

2. Enter your Username and Email Address.